Hatching Egg Purchase Policy
By purchasing our hatching eggs you agree to these terms
✨️ Policy for egg purchases ✨️
Thank you for the interest in my hatching eggs! I like to keep things simple, fair, and stress free for both buyers and myself.
SHIPPING- I ship ALL eggs within 1-3 days of being laid for best hatchability, if you need to reserve eggs for a specific date, no problem! Just let me know and after payment is received I'll mark you down for whatever day you choose. I cannot guarantee a reserved date without payment. I candle every egg before wrapping to check for fully formed single yolks, intact air cells, hairline cracks, and to ensure development hasn't yet begun.
In the winter I ship eggs with a heat pack only if the temps are below 30 degrees in my state as that is where the eggs will be in the first 24 hours of transit. I have to be careful when adding heat packs to not begin incubation prematurely.
SEXING- If you bought a clutch of sexlinks or an auto sexing breed from me and you need help sorting your chicks, message me and I would be happy to help.
EXTRA EGGS- I always try to include extra eggs incase of damage in transit.
REFUND POLICY- I am not responsible for anything that happens to your eggs once they leave my farm. I do everything in my power to provide you with optimal hatching eggs. I do not send replacements or refund for failed hatches. I hatch every couple weeks and my rates vary from 85%-100%. Fertility is not an issue.
Live Chicken Purchase Policy
By purchasing our chickens you agree to these terms
All chicks are shipped via USPS Priority Mail Express, the only USPS-approved service for live poultry.
Chicks are packaged in USPS-approved ventilated chick boxes, with clean bedding, grogel, a light stick, and, IF NEEDED, heat packs for temperature support.
We clearly mark each box as “LIVE ANIMALS” and request “Hold for Pickup” at your local post office to minimize travel stress.
Chicks are shipped Monday and Tuesday only to ensure arrival before the weekend.
You will receive a tracking number via email once your order ships.
Please arrange to pick up your chicks promptly from the post office upon arrival. USPS may not deliver live animals directly to your home.
🌡Weather Policy
At Mulberry Creek Hatchery, we prioritize the safety and well-being of every chick we hatch. As a humane hatchery, we believe every chick deserves the best possible start — and that includes safe travel conditions.
To protect your chicks from the dangers of overheating or freezing during transit we will reschedule shipping if the forecasted temperatures are outside our safe range at either our location or the destination.
🚫 Extreme Weather Cutoffs – No Exceptions
Below 38°F — too cold for safe travel, even with heat packs
Above 88°F — risk of overheating in transit
we will automatically reschedule shipping for another date with a new batch of freshly hatched chicks.
There will be no exceptions to this policy.
High temperatures can turn a closed shipping box into a dangerous environment, and we simply will not risk the health of your future flock members.
We monitor local and national weather closely and will notify you of any schedule changes due to heat or cold. Your order will remain reserved and secure until conditions are safe.
Thank you for supporting responsible and humane poultry practices.
We guarantee live arrival if chicks are picked up within 2 hours of USPS notification and you notify us of losses within 4 hours of pickup.
Photo proof of any DOA (dead on arrival) chicks is required.
We do not guarantee live arrival if:
You delay pickup
Your address is not correct at time of shipping
The post office is unable to reach you due to incorrect contact info
Important Reminders
We are not responsible for USPS delays or mishandling once the box leaves our hands.
Orders delayed due to weather will not be canceled or refunded, but rescheduled for the next safe shipping window.
Please ensure someone is available to receive the chicks and that your phone number is accurate for post office contact.